Refund Policy

At Youth Outdoor Workshops, we are committed to providing high-quality outdoor education programs for young participants. We understand that sometimes circumstances change, and participants may need to cancel their registration. To ensure transparency and fairness, we have established the following refund policy:

  1. Full Refund for Cancellation Prior to One Week Before Program Start:

   – If a participant cancels their registration one week or more before the scheduled start date of the program, they will be eligible for a full refund of the program fees paid.

  1. 50% Refund for Cancellation Within One Week Before Program Start:

   – If a participant cancels their registration within one week (7 days) before the scheduled start date of the program, they will be eligible for a 50% refund of the program fees paid.

  1. No Refund Once Programming Has Started:

   – Once the program has commenced, we regret that we are unable to issue any refunds for any reason. This policy is in place to ensure that we can maintain our commitment to paying our educators a competitive wage and to support the sustainability of our programs.

We pride ourselves on offering exceptional educational experiences and providing fair compensation to our dedicated educators. The program fees collected are reinvested into future programs and are crucial to sustaining the quality of our offerings.

Refund Request Procedure:

If you need to request a refund within the eligible time frame, please contact our customer support team via email at [contact@email.com] or by phone at [phone number]. Be sure to provide your full name, contact information, program name, and the reason for your cancellation.

Exceptions:

In exceptional circumstances, such as documented medical emergencies or other extraordinary situations, we may consider refund requests on a case-by-case basis, even after the program has started. Please contact us as soon as possible if you believe you have such a circumstance.

We understand that life can be unpredictable, and we will do our best to accommodate genuine cases of need while maintaining our commitment to the sustainability of our programs.

This refund policy is effective as of [Effective Date] and may be subject to periodic updates. Please review this policy regularly for any changes.

Thank you for your understanding and support of Youth Outdoor Workshops. We look forward to providing you and your child with enriching outdoor educational experiences. If you have any questions or concerns about this policy, please do not hesitate to reach out to our customer support team.